Legal & Policies
These Terms and Conditions ("Terms") govern your access to and use of the Zervcare.com website, mobile applications, software, and related services (collectively, the "Platform"), operated by ZervCare LLC, a California corporation ("Company," "we," "us," or "our").
BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE PLATFORM.
Zervcare operates an online marketplace that facilitates direct connections between individuals or businesses seeking services ("Requesters") and independent individuals or businesses offering services ("Providers"). The Company acts solely as a technology platform and intermediary and is not a party to any agreement between Requesters and Providers.
You must: be at least 18 years old; have the legal capacity to enter into binding contracts; comply with all applicable laws and regulations; and provide accurate and complete registration information. The Company may refuse service, suspend, or terminate accounts at its sole discretion.
To access certain features, users must create an account. You agree to maintain accurate information, keep login credentials confidential, promptly notify us of unauthorized account access, and accept responsibility for all activity under your account. We reserve the right to verify identities and request supporting documentation.
Providers are independent contractors and not employees, agents, partners, or representatives of the Company. Providers are solely responsible for obtaining required licenses, permits, certifications, and insurance, and determine their own schedules, pricing, and business practices. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.
Requesters agree to provide accurate service descriptions, communicate honestly with Providers, pay agreed fees when due, provide a safe environment for service performance, and comply with all applicable laws. Requesters are solely responsible for evaluating whether a Provider is suitable for their needs.
Any agreement regarding scope of work, pricing, scheduling, deliverables, or service quality is solely between the Requester and Provider. The Company is not responsible for service performance, completion, quality, timeliness, professional advice, property damage, or personal injury.
The Platform may charge service fees, background check fees, processing fees, subscription fees, advertising fees, and other disclosed fees. All fees are non-refundable unless otherwise required by law or expressly stated. The Company may modify fees at any time upon notice.
Payments may be processed through third-party payment providers. The Company is not responsible for payment processor errors, banking delays, chargebacks, fraudulent transactions, or payment disputes beyond the Company's control. Funds may be temporarily held pending completion, verification, dispute review, or fraud review.
The Company may, but is not obligated to, conduct identity verification, credential verification, or background checks. The Company does not guarantee accuracy of background checks, future conduct of any user, or suitability or qualifications of any Provider. Users must independently evaluate risks before engaging with others.
Providers explicitly authorize: criminal history review, identity verification, sanctions screening, and license verification.
You grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, display, and modify user-submitted content (profiles, reviews, ratings, messages, images, documents) for operating, promoting, and improving the Platform. You represent that you have all necessary rights to submit such content.
Reviews must be truthful and based on actual experiences. The Company reserves the right to remove reviews that are fraudulent, defamatory, abusive, offensive, manipulative, or in violation of law.
The Platform and all related technology, software, trademarks, logos, content, and materials are owned by or licensed to the Company. Except as expressly authorized, users may not copy, modify, reverse engineer, distribute, or commercially exploit Platform content.
Use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. California residents may have additional privacy rights under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE FEES PAID BY THE USER DURING THE PRECEDING 12 MONTHS.
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, affiliates, and agents from claims arising from your use of the Platform, your services or transactions, your violation of these Terms, or your infringement of third-party rights.
Except where prohibited by law, disputes arising from these Terms or use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA). Claims must be filed within six (6) months.
Class Action Waiver: Disputes shall be brought only in an individual capacity, not as a plaintiff or class member in any class or representative proceeding.
Opt-Out: Users may opt out of arbitration by sending written notice within thirty (30) days of first accepting these Terms.
California residents may have additional rights under California consumer protection and privacy laws. Nothing in these Terms waives non-waivable rights under California law.
The Company may suspend or terminate access at any time for any reason, including violation of these Terms. Upon termination, access rights cease immediately; outstanding payment obligations remain enforceable; and provisions intended to survive termination shall survive.
Users consent to receive electronic communications including notices, agreements, disclosures, and updates. Electronic communications satisfy legal requirements for written communications.
The Company shall not be liable for delays or failures caused by natural disasters, government actions, internet outages, labor disputes, cyberattacks, or other events beyond its reasonable control.
These Terms shall be governed by the laws of the State of California. Subject to the arbitration provisions above, exclusive jurisdiction shall lie in the state and federal courts located in California.
The Company may modify these Terms at any time. Updated Terms become effective upon posting. Continued use of the Platform after changes constitutes acceptance of the revised Terms.
ZervCare is not a healthcare provider and does not provide medical advice, medical treatment, nursing services, diagnoses, prescriptions, or clinical supervision. Providers are solely responsible for the services they offer and perform.
| Time Before Service | Refund |
|---|---|
| More than 24 hours before service | 100% |
| Less than 24 hours before service | 50% |
| After service has started | No refund |
The Platform is not an emergency response service. ZervCare is not responsible for emergency medical services. Call 911 for emergencies.
Requesters and Providers agree to receive transactional and promotional SMS messages from ZervCare.
ZervCare respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Platform.
Information you provide: full name, email address, phone number, mailing address, profile information, service descriptions, messages, reviews, government ID, selfie verification, identity documents, licenses and certifications, and customer support communications.
Payment information is collected and processed by third-party payment processors. ZervCare does not store complete payment card information on its own servers.
Automatically collected: IP address, browser type, device identifiers, operating system, access times, pages viewed, referring URLs, usage patterns, and geolocation (where permitted).
Cookies and tracking: We use cookies, pixels, and analytics tools to operate the Platform, authenticate users, remember preferences, improve functionality, analyze usage, prevent fraud, and measure marketing effectiveness. You may control cookies through your browser settings.
To facilitate service transactions, certain information is shared between users. Requesters may share name, contact information, service requests, and location. Providers may share name, business information, service descriptions, licenses, and qualifications. Users acknowledge that information shared with other users may be retained or further disclosed outside ZervCare's control.
We may disclose information to service providers (hosting, analytics, payment processors, identity verification), for legal compliance (subpoenas, court orders, fraud investigation), in connection with business transactions (mergers, acquisitions, asset sales), or with your consent.
ZervCare may monitor, review, store, or analyze communications conducted through the Platform for security, fraud prevention, customer support, quality assurance, and policy enforcement, to the extent permitted by law.
We retain personal information for as long as reasonably necessary to operate the Platform and comply with legal requirements.
We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn such information has been collected, we will take reasonable steps to delete it.
Depending on your state of residence, you may have rights to access, correct, delete, or limit use of your personal information, and to appeal privacy-related decisions. Submit requests using the contact information below.
California residents may have rights under applicable California privacy laws to know what personal information we collect, how it is used, and to request deletion or correction. We will not discriminate against users for exercising applicable privacy rights.
The Platform is not intended for the storage or transmission of protected health information (PHI) unless expressly stated otherwise. Users should not upload medical records, diagnoses, insurance information, or other sensitive health information except where specifically requested.
The Platform is intended primarily for users located within the United States. If you access the Platform from another country, your information may be transferred to and processed in the United States.
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform following updates constitutes acceptance of the revised policy.
Users may not use the Platform to:
Users may not post:
Providers may not offer services that are illegal, fraudulent, unsafe, unlicensed where licensing is required, or contrary to public policy.
ZervCare may remove content, suspend accounts, terminate accounts, or report violations to authorities without prior notice where necessary.
Payments may be processed through third-party payment processors. Users agree to comply with all applicable payment processor terms.
ZervCare may charge platform fees, background check fees, transaction fees, subscription fees, provider commissions, and advertising fees. Fees are disclosed before payment where required.
Provider payouts will be issued according to Platform schedules and may be subject to verification, reserves, holds, chargebacks, fraud reviews, or dispute investigations.
Refunds may be considered for duplicate charges, unauthorized transactions, services not delivered, or technical processing errors.
Unless required by law, the following are non-refundable: subscription fees, marketing fees, license check fees, background check fees, lead-generation fees, and completed transaction fees.
Service-quality disputes are primarily between Requesters and Providers. ZervCare may investigate and facilitate resolutions at its discretion.
Users agree to contact ZervCare before initiating chargebacks. Fraudulent or abusive chargebacks may result in account suspension.
Refund requests must be submitted within ten (10) calendar days of the transaction.
To the extent permitted by law, ZervCare reserves the right to make final determinations regarding Platform-issued refunds.
ZervCare respects intellectual property rights and complies with the Digital Millennium Copyright Act ("DMCA").
Copyright owners or authorized agents may submit notices containing:
Users believing content was removed in error may submit a counter-notification including: signature, identification of removed content, a good-faith statement, and consent to jurisdiction of the appropriate court.
ZervCare reserves the right to terminate accounts of repeat copyright infringers.
Submitting knowingly false copyright claims may result in legal liability.